Effective Date: June 3, 2025 (Asia/Taipei)
This Privacy Policy explains how Soulful Expressions (“we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you use soulfulexpressions.org, the member portal /portal, online assessments (including the WuSheng Assessment), booking services, purchases (materials kits/courses), and related features.
1) Information We Collect
Depending on how you use our services, we may collect:
A. Information you provide
- Account & contact information: name, email, phone number (if provided), login details, account preferences (membership system).
- Assessment & form data: your assessment answers and results (e.g., stage, progress, readiness gate), and any information you submit through contact, registration, feedback, or other forms.
- Booking & service information: appointment time, request details, notes, and communications you provide.
- Uploads / user content (My Creations): images, reflections, tags, and files you upload (if you use this feature).
- Orders & transaction information: order details, items purchased, shipping information (if applicable), payment status, and invoice/receipt information (we typically do not store full card numbers; payment is processed by third-party payment providers).
B. Information collected automatically
- Device & usage data: IP address, browser type, operating system, page views, clicks and interactions, login time, and error logs.
- Cookies and similar technologies: used for login sessions, preferences, analytics, cart functionality, and similar purposes (see Section 6).
2) How We Use Your Information
We may use your information to:
- Provide and maintain services: create accounts, authenticate logins, display assessment results, generate task cards, enable uploads, and show progress/maps.
- Process purchases and delivery: handle orders, confirm payments, fulfill shipping/digital delivery, provide customer support, and manage refunds.
- Personalize your experience: recommend tools/material kits based on assessment results or filters; present your portal journey data.
- Communicate with you: respond to inquiries; send service-related notices (e.g., booking confirmations, order updates, system messages).
- Improve and analyze: measure usage, troubleshoot issues, optimize performance, and strengthen security.
- Comply with law and protect rights: meet legal obligations, resolve disputes, prevent fraud/abuse, and protect users and our platform.
3) Sharing Your Information (Third Parties)
We share personal information only when necessary to provide services or when you consent. This may include:
- Website and membership providers: for login, member profiles, and access control.
- Forms/booking/task tools: to collect assessment/form data and enable workflows (e.g., assessments, booking, task wall features).
- E-commerce and payment providers: to process payments, orders, refunds, shipping, and digital fulfillment.
- Email/notification services: to send transactional and service communications.
- Analytics/performance tools: to understand site usage and improve (often using aggregated or de-identified data where feasible).
- Legal/safety purposes: where required by law, legal process, or to prevent fraud/abuse.
We do not sell your personal information.
4) Sensitive Content (Wellbeing / Therapeutic Context)
Our platform may include self-exploration content such as creative works and reflections.
- Your uploaded creations and reflections are stored and displayed according to member access controls; typically they are visible only to you (and, where applicable, authorized therapists/admins on a need-to-know basis).
- Please avoid submitting highly sensitive identifiers (e.g., government ID numbers) or unnecessary medical record details in fields not intended for that purpose.
5) Data Retention
We retain personal information as long as necessary to fulfill the purposes described in this policy, or as required by law. Examples include:
- Account data: retained while your account remains active; handled within a reasonable timeframe after deletion requests, subject to legal obligations.
- Order/transaction records: retained as required for accounting, tax, and consumer protection compliance.
- Assessments, tasks, creations: retained to provide journey tracking and review features; you may request export or deletion (see Section 8).
6) Cookies and Similar Technologies
We may use cookies to:
- maintain login sessions and security (essential cookies)
- remember preferences (e.g., language or display settings)
- perform analytics and improve the site (analytics cookies)
You can disable or delete cookies via your browser settings, but certain features (login, cart, portal functions) may not work properly.
7) Security
We use reasonable administrative and technical measures to protect your information, such as:
- access controls and permission restrictions
- server and plugin/security updates where feasible
- encrypted transmission (e.g., HTTPS, where enabled)
However, no method of transmission or storage is 100% secure. If you suspect unauthorized activity, please contact us immediately.
8) Your Rights
Depending on applicable law, you may have rights to:
- access and obtain a copy of your personal information
- correct inaccurate information
- request deletion or restriction of processing (where legally permitted)
- object to certain processing (e.g., marketing)
- request data portability/export (where technically feasible)
To exercise your rights, contact us using the details in Section 11. We may ask you to verify your identity.
9) Children’s Privacy
Our services are not directed to children under 13. If you are a parent/guardian and believe a child has provided personal information, please contact us so we can help remove it.
10) International Data Transfers
If you access our services from a location different from where our servers or service providers operate, your information may be transferred and processed in other jurisdictions. We take reasonable steps to ensure appropriate safeguards consistent with applicable law.
11) Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, contact:
Email: info@soulfulexpression.org
12) Updates to This Policy
We may update this Privacy Policy from time to time due to service changes or legal requirements. We will post the updated version on this page with a revised “Effective Date.” For material changes, we may also provide notice via the website or email.
